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Delivery

Quality of delivery

We do our best to make shipments in the greatest logistics efficiency, maximizing costs. We ensure the satisfaction of our customers first and foremost.

Shipping cost

Our partner company is located in the heart of the Valencia region where paella was invented.
All sends are made from Valencia International Airport.

  • From € 10.25 for France.
  • From € 18 for Belgium.
  • From € 18 for Luxembourg.

For any confirmation on the cost of transport please register & use your account.

Delivery delay

The delivery time is 2 to 5 working days.
Our partner normally has a stock of all products & it is rare that it is a condition of rupture.
But all our suppliers are nearby.
If your order arrives before 14:00, Monday to Friday, the goods will be sent the same day.

Cancellation of orders

You can cancel your order free of charge, if it arrives before the shipment has been made.

Merchandise Return Policy

  • If the goods have a manufacturing defect, we will cover all shipping costs and replacement by another in perfect condition.
  • If your order arrived with damage during transport, indicate it on the voucher and communicate this circumstance by e-mail within 24 hours. Without indications on the transport voucher, no claim can be valid.
  • If the product does not satisfy you, you have 7 days from the date of receipt to return it.
    Only if the product has not been used and returned in its original, undamaged packaging.
    Once received and verified the returned product, we promise to refund the corresponding amount, discounting the transport costs incurred.

To make a return, contact us and we will inform you of the steps to follow for sending.

Taxes

Our partner company is located in Valencia close to the Albufera and its rice fields.
The VAT is from Spain & all our prices are VAT included (Any Tax Included).